MM
Mohammed M

1 reviews | Active since Mar 2014

21 May 2021, 10:14

Incorrect Credit Score!

Hi,

I've been bouncing around from department to department becasue of a low credit score that does not allow me to upgrade or renew my contract.

I've been a Vodacom customer for many years, never missed a payment, have a perfect credit score at all the credit bureaus and I work in a bank - I would probably be dismissed from my job if I had a credit score that the Vodacom system has on me!

Please fix asap, or lets call out Raisibe Morathi or Shameel to fix these issues!

0
Replies (1)
Vodacom
Vodacom's reply21 May 2021, 10:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team