1 reviews | Active since Jul 2025
Incorrect Credit Reporting After Migration to Prepaid
I recently migrated my Vodacom contract to a Pay-As-You-Go number at the end of May 2025. Despite a successful debit order going off that month, my June Credit Score report now shows a missed payment for May, with an outstanding balance equal to my normal monthly amount. I can't see my bill at all on the app anymore.
Vodacom confirmed my account was converted to prepaid, so I have no idea why this is appearing on my credit report. To make things worse, I can’t even use their WhatsApp support channel because my number is no longer registered as a contract.
I'm now stuck with an incorrect credit listing and no convenient way to speak to someone. I really don’t want to spend hours sitting on a call just to fix what seems like an internal Vodacom error.
This is unacceptable. I’d like Vodacom to urgently investigate and correct this issue. A smooth contract-to-prepaid transition shouldn’t end with credit damage and zero support access.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
My Credit Report still shows this up as a missing payment. Please assist in amending this.
Kind regards
My Credit Report still shows this up as a missing payment. Please assist in amending this.
Kind regards
Thank you for your call.
A s I mentioned telephonically, the TransUnion credit check feature on their website is under maintenance. I have checked on Experian, and it still shows up as a missing payment in June, but then shows up as paid in July.
This is not correct, this should not be a missed payment AT ALL. I did not miss any payments.
Accordingly, my credit score has not returned to the levels before this has happened. Through no fault of my own.
Will you please provide me with a settled up letter or a document showing that I didn't miss any payments so that I can escalate this further?
Kind regards,
Mischan
Thank you for your call.
A s I mentioned telephonically, the TransUnion credit check feature on their website is under maintenance. I have checked on Experian, and it still shows up as a missing payment in June, but then shows up as paid in July.
This is not correct, this should not be a missed payment AT ALL. I did not miss any payments.
Accordingly, my credit score has not returned to the levels before this has happened. Through no fault of my own.
Will you please provide me with a settled up letter or a document showing that I didn't miss any payments so that I can escalate this further?
Kind regards,
Mischan