EC
Eleanor C
1 reviews | Active since Oct 2015
06 Apr 2022, 00:09
Incorrect credit profile listing
Had a vodacom Contract, which was paid up and canceled in May 2021. Got confirmation that my number has changed to prepaid and I haven't used the sim card after the contract was cancelled. My credit profile was updated and I kept track of it every month. To my surprise when I checked my credit profile recently, I saw that the account suddenly has a balance of R117. Account number: I***
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Replies (2)
Vodacom's replyOfficial
06 Apr 2022, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2022, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EC
Eleanor C's updateReviewer Update
22 Apr 2022, 11:06Good day
Thank you for responding to my query. However it is now more than 7 working days and my credit profile status has stil nt been updated.
Thank you for responding to my query. However it is now more than 7 working days and my credit profile status has stil nt been updated.
EC
Eleanor C's update22 Apr 2022, 11:06
Reviewer Update
Good day
Thank you for responding to my query. However it is now more than 7 working days and my credit profile status has stil nt been updated.
Thank you for responding to my query. However it is now more than 7 working days and my credit profile status has stil nt been updated.