Incorrect credit passed on cancelled account

<p>Ref: ********** 6</p> <p>Ref: EC-04CW-2QLHTE</p> <p> </p> <p>I requested a cancellation of my contract. An amount of R 119 and R 296 was debited from my account. After numerous attempts to have my account credited, i was advised that an amount of R 279.56 was credited to my Vodacom account, which doesnt seem to reflect as yet. This credit is still incorrect. No one has provided feedback on whether the account has been cancelled and when i will receive my credits. I tried calling in this morning and apparently i have exceeded my limit in calling into a Customer Contact Centre - I was not aware that this is at all possible. I take this as Vodacom's refusal to assist in rectifying the problem. Your service seems to be getting worse and worse. Someone from Vodacom has to call me back before close of business today.</p>