Incorrect Credit Listing

My name is Balisi Willie. I currently have two active products with Vodacom, namely a cellphone contract and a data account under the following account number:

Account Number: I***-5

I have consistently serviced this account diligently and made all payments on time. However, upon reviewing my credit report, I noted with concern that Vodacom has reported me as a late payer for the period January 2026 to March 2026 with the following credit bureaus:

XDS TransUnion Experian VCCB This is incorrect.I contacted Vodacom customer care this morning at approximately 08:00, but I was unfortunately passed between multiple agents without any resolution. All agents I spoke to confirmed that my account is not in arrears; however, they were unable to assist in correcting the issue.

I wrote to Vodacom's customer care last week but still have not received any response.