Incorrect Credit information

I am very annoyed and disgusted by Vodacom contract, i took out a phone and sim contract last year Oct, first payment was supposed to go off in Oct 2019 which did but for some reason it didn't go through, i called and was on hold for an hour to speak to a consultant until i ran-out of airtime. Every month i was the receiving statement via email with a Zero balance and i assumed all was well as i sent them an email to notify them that i no longer use the sim card. I check my credit profile every month and Vodacom only registered my account with the bureaus in April reflecting 150+ days in arrears, i called them again and waited and was transferred to 3 ladies until i requested them to debit the full amount and update my credit status, which they did, i asked why was my account not debited previously and why was i not called earlier or sent and email to notify me that my account is in arrears for 6 months and only update the bureau. my account is currently up to date with the payments and i even took the Business internet package with Vodacom but i need them to rectify my credit history as it was their fault that the account was not updated or paid as this is messing my credit score and future credit commitments.

I disputed with the Credit Ombuds and sent them all the statements i was receiving every-month reflecting a Zero balance, how do you pay when the statement says nothing outstanding? and you are not being called to be notified of your account. even now im not using the sim card i even called to notify them.

I need my credit account sorted.