HM
Hester M
1 reviews | Active since Oct 2017
17 Mar 2023, 08:43
Incorrect contract upgrade
I upgraded my contract based on the deal you provided for 5GB data and 120 min after you harassed me non stop for 2 years to do so.
Once the upgrade went through I was put only on a data plan for some reason. I have now called twice and logged 2 requests for this to be looked at. We are at the middle of the month and I am still awaiting all the promised call backs.
Not great service towards a client you knew wanted to leave your service due to your harassment the last 2 years.
Can I please get my contract fixed asap!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Mar 2023, 10:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2023, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HM
Hester M's updateReviewer Update
22 Mar 2023, 10:39I am still awaiting a call back or any information for that matter… it is the 23rd of the month, so 23 days into the new ‘contract’ already.
HM
Hester M's update22 Mar 2023, 10:39
Reviewer Update
I am still awaiting a call back or any information for that matter… it is the 23rd of the month, so 23 days into the new ‘contract’ already.