MW
Mohamed W

1 reviews | Active since Sept 2015

14 Sept 2015, 16:32

INCORRECT CONTRACT PRICE, AND POOR SERVICE

Good Day.<br> <br> I have visited the Vodacom store on Wednesday the 9th to enquire about a contract,, I found a contract and qualified for the Sony experia Z3 compact white, @ R119 per month and a once of payment of R3399, which I agreed to and signed the contract accepting this offer this was signed on Thursday. later that night I received an sms to say I will be debited R302.65, I called Vodacom and enquired this and got told my subscription is R199 not what I signed for. I have even requested a print out from Vodacom confirming the price, which I have. I fee this is terrible service for a new client, after I have left MTN after 15years of service, I called the branch and get the run around and no one seems to follow up or keep me updated at all, I hope this can be rectified in the next 24 to 48hrs, or I shall take this complaint to the Ombudsman. <br> <br> as a new costumer this is horrible service and I am regretting moving to Vodacom a lot.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2015, 22:28
Official
Hello Yaseen112,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team