INCORRECT CONTRACT LOADED AND CRAZY BILLING

I have been with Vodacom for over 5 years now. And never had the problem that I am sitting with.

I took out a new contract in November 2022. My instruction to the in store consultant was to open a top up contract. It later came to my attention that instead of a top up contract, the consultant loaded an Open Line contract.

I went to the store to try and rectify this as I noticed that I have been billed additional charges. There is something called Premium Rated SMS loaded on my contract and I don't know what this is or how it got onto my contract. I've called Vodacom multiple time trying to log a complaint and also get the Premuim rated SMS option cancelled from the already incorrect contract and I am not getting any HELP.

Can some please assist in cancelling the incorrect contract that was loaded by your in store consultant and reloading the correct Top Up Contract that I initially wanted.