IvdM
Ignis van der Merwe
1 reviews | Active since Jul 2011
29 Jan 2021, 13:25
Incorrect contract loaded
I called 9 Jan 10:54 to cancel my contract. The person (Andile) was real good and convinced me to stay on with a different contract. Since then I had RAM trying to deliver something (i dont know what) and Vodacom cannot confirm the new package that I have agreed to. Can I please get the recording of the call 9 Jan 10:54. Just by the way, it is the 4th time I called Vodacom and no one can help me. I just want the data/contract agreed to during that call without an openline. Please call me back. Ref ***
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Vodacom's replyOfficial
29 Jan 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team