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Pierre M

1 reviews | Active since Dec 2010

10 May 2018, 08:53

Incorrect contract for upgrade - disgusting

On 6th April my husband decided to upgrade my cellphone. Of which I decided to choose the Samsung S9, Smart S contract. This week I came to realise that I had no data, airtime or even sms's time available, let alone the R10,000 education voucher and the additional 10gig as a once off data??????. Only to discover that I was given a topup contract of R220 only. At present when searching on Vodacom to check the upgrade options there are only top up or red contracts available. When we called we were told that the matter will be escalated, well we are still waiting in the meantime I am having to load airtime to be able to make use of the phone. I cannot understand why I would choose topup when over the many years I have always had the smart S contract when upgrading. This is a lousy service received and hope to have this corrected soonest.

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Replies (5)
Vodacom
Vodacom's reply10 May 2018, 10:31
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

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Pierre M's update10 May 2018, 10:49
Reviewer Update
Wow, a consultant will contact me in due course, never mind on the 7th May I was told it will be escalated?????? In the meantime I must fork out money to top-up? Perhaps revert back to your messaging system to confirm my message sent with regards to the monthly 2gig data???? Valid till 06.04.2020
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Pierre M's update17 May 2018, 12:55
Reviewer Update
Hi, I have just received an sms saying :Thank you for your support. Your query has been closed" Closed how, thought I was to await for the 1st June to make the necessary migration per the consultant, also, My query with regards to the vouchers promised when doing this upgrade was being escalated to one of our Solution Experts" No-one has called since my original complaint of the 7th May 2017 and today I am told my case is closed???? This is so annoying in having to go this route but I am not prepared to sit on the telephone forever in a day, please sot yourselves out and advise on my accessory and educational voucher.
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Pierre M's update01 Jun 2018, 08:23
Reviewer Update
Today is the 1st June and was anxiously awaiting my migration as promised. Wow, data incorrect, 200mb loaded as oppose to the monthly 2gig???? What happened to the message after my upgrade that clearly read 'Your discount Free My Gig2 for 24 months has been activated and valid until 2020-04-06" So in May the consultant calls to sort this matter loads my 2 gig, last night I still had 1.24gig, this morning gone?????? Then of course I was promised to have my other query on the vouchers escalated to the expert solutions, I am still waiting. I cannot believe the services, can management assist here to avoid this on-going saga, whilst if I don't pay, I surely will be disconnected? This is frustrating-:(
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Pierre M's update10 Dec 2018, 12:52
Reviewer Update
Just going through this issue I realised that I needed to post again. I am so disgusted with the services, my monthly bill keeps creeping and up and at present in excess of like over R800k this is not what I asked for???? Considering my previous contract was R499 monthly why would I now have double on a new contract. This issue seems like was never resolved????? And to top it all I cannot even top up data etc as before I could access Vodacom and purchase and have charged to my account? The services are atrocious... I spoke to some lady like 2 weeks ago and she had promised to call me back, nothing doing. Vodacom are full of promises come to the party??? PM