Incorrect contract details and no proper assistance from Vodacom

I would like to formally complain about the service I received from Vodacom and the Northgate store.

I opened/processed a contract and later discovered that incorrect information was captured (FNB instead of ABSA). This error has caused issues with my SIM/service and delays in resolving my account. I have visited the store and contacted customer care multiple times, but I have not received proper assistance or a clear resolution.

I was told to wait for a period of time for the issue to be fixed, but I was not given a proper reference number or clear feedback on what is being done. Even when I followed up, I was only asked to provide details again without receiving a proper case update.

I am frustrated by the lack of communication, lack of accountability, and the emotional stress this situation has caused me. I am requesting urgent escalation, correction of the incorrect information on my contract, and proper resolution of my SIM issue.

I just want this matter handled properly and fairly.