NM
Narisha M

1 reviews | Active since Oct 2012

02 Aug 2017, 11:24

Incorrect Contract cancelled

<p>Good Day</p> <p>In the month of June this year I had contacted Vodacom's cancellation department to cancel a Contract that had come to an end.</p> <p>However they cancelled a new Contract that I had just taken out in 2016.</p> <p>When I attempted to phone them they had put me through to 4 different departments all extremely unhelpful.</p> <p>I need this sorted out immediately.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Aug 2017, 10:52
Official

Morning Narisha,

Your matter has been resolved.

Regards,

Cassandra

Best regards,