Incorrect contract cancellation

I am writing to formally raise a concern regarding the cancellation of my contract and the ongoing confusion surrounding it.

In January, I called to cancel my number *** with the understanding that my final installment would be in March. However, I was surprised to find that I was debited again. Upon contacting the Vodacom call centre on 30 April, I was informed that my business number ***, was cancelled instead—without my consent. Meanwhile, the contract for *** was still active and was never cancelled as intended.

During my January call, I specifically requested the cancellation of ***I also asked for the call recording to verify this, and the consultant assured me that the recording would be available at any Vodacom branch within two days, by 2 March.

I visited the Gateway Vodacom branch on 5 May, only to be informed that no call recording had been sent through. I contacted Vodacom again on 7 March, but since then, I have been passed from one department to another without resolution.

This matter is now extremely frustrating and unacceptable. I request an urgent investigation into: 1. Why the incorrect number—my business line—was cancelled without my permission; 2. Why the originally requested number remains active; 3. Why the promised call recording has not been provided.

Please treat this matter with the urgency it deserves and provide me with a clear resolution as soon as possible