INCORRECT CONTRACT AND BILLING

At the beginning of January I decided I would have a fibre line installed and contacted WiruLink on an adverti*****t for an uncapped, uncontended, unthrottled 4mbps download and 1 mbps upload for R475 and they sent an order number to me. They also told me Vumatel would be doing the installation which they did. They then arranged for an installation to be done of my router for 20th January at 11:30. They couriered the router to me the previous day.

On 20th January a technician arrived with his own router (which I also queried as I had received a router the previous day). I told him I was confused as WiruLink had sent a router the previous day. He didn’t mention anything about not working with Wirulink so I assumed everything was fine. After the installation he requested I sign the contract which I did thinking that WiruLink were using Vodacom as the service provider. When I requested they send me the contract all they sent was the Application for a Vodacom Fibre Service - Vumatel.

Every month I have been receiving a statement from Vodacom stating my usage which I also didn’t understand either as I had app**** for an “uncapped” line. Fibre went down sometime in February so I contacted WiruLink to report the fault. They told me I didn’t have an account with them. I referred them to the various e-mails and Order number which I had received from them. He said he would try and find out what was going on and the next day called me to say that my contract was with Vodacom. I queried that as I had not contacted Vodacom at all and assumed they had done so. He told me they hadn’t so I was confused as to how Vodacom had obtained my details in the first place. It has since been suggested that Vumatel might have requested Vodacom to do the installation which is not what I had requested.

This month my husband was billed R1500 so we went to Vodacom to query it. The consultant told us that the Fibre was R910.65 and suggested I contacted the call centre which I did. The call centre explained that I had signed a contract etc. and that the R910 was including installation which is something WiruLink offered “free installation”.

I requested they cancel the "contract" as I was under the impression I had a WiruLink contract as I had never contacted Vodacom for any installation.

I have heard nothing from them with regard to the cancellation of the "contract" which they insist I signed but to date have not been able to provide. I need an uncapped line.