Incorrect Contract amount Debits

I've been having 2 data contacts only with Vodacom for the longest. I believe it runs for 2 years and everytime when the due date is close, I receive a call from Vodacom to renew the contracts at a better price with an increase in data.

I received this same call sometime early in 2023 of which I renewed telephonically. I received my new invoice during March 2023, and to my surprise, the amount was doubled then what I've been paying prior to renewal.

I called Vodacom, spoke to a consultant who advised that there was a mistake with the amount and that she will get back to me. She never did and after a month or 2, I received an email/sms that an error on my account was detected and that it will automatically be corrected.

The new statement came & adjusted amount was with about R50 or so. Which was when I called Vodacom again on 10/11/23 & spoke with Rubin. He advised that these calls to upgrade are not from Vodacom, but a partner or something (i did not know that) and that he will open up an investigation and have this partner call me back after a few days.

This never happend which was I phoned Vodacom last week (last week of Jan 2024) and spoke to a floor manager, named:Collin. He told me that he will escalate the matter and I will get feedback btn 31-01/02/24. He also told me that he can see on the system that the issue was raised March 2023 already and no resolution has been found from their side and apologised.

I will like to have this compalint on here so that it may get the attention it needs and feedback be receiced before it carries on further. The ref # given by Rubin is RCO450152.