bK
babalwa K
1 reviews | Active since Jun 2016
30 Jun 2016, 13:59
Incorrect Contract
<p>on the 15/04/2016 I have upgraded my Topup 3GB MBB to a top up vodafone R216- H LTE MIFI ROUTER , in May 2016 was on Top Up but now in June was changed to open plan , and they admitted that they made a mistake of making an open plan the billing of this has amounted to 3167.66 instead of 759.99 that i agreed to pay monthly. Alucia Admitted that she made a mistake now they want me to pay this bill that i didnt even use the data. On the 28/06/2016 the phone was suspended. </p> <p> </p> <p>i need your help in sorting this out; i cant even make calls or go on internet</p>
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Vodacom's replyOfficial
01 Jul 2016, 05:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2016, 05:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,