JN
Jaco N
1 reviews | Active since Oct 2022
26 Apr 2024, 06:21
incorrect connectivity speed
Connectivity issue still not resolved since end of feb 2024
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Apr 2024, 07:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2024, 07:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Apr 2024, 07:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Marlon Dyers from the Fibre Support Team on 28 April 2024 at 12:12:20, he has escalated the speed issue further. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2024, 07:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Marlon Dyers from the Fibre Support Team on 28 April 2024 at 12:12:20, he has escalated the speed issue further. Regards Vodacom Consumer Website Team
Best regards,