INCORRECT CHARGES ON NEW CONTRACT

<p>I TOOK OUT A NEW CONTRACT PACKAGE ON 26 NOV 2016 , A R99 TOP UP, J1 ACE NEO, AND AS PER THE CONTRACT, ITS FREE SUM CONNECTION, 1ST MONTH FREE SUBSCRIPTION, PLUS FREE FAMILY COVER 6 MONTHS, PLUS FREE TOP DOG VOUCHER. BUT I RECEIVED AN AUTOMATED CALL TO SAY IM IN ARREARS AND I MUST PAY R400 IMMEDIATELY TO AVOID DISCONNECTIONS.</p> <p>I HAVE SPOKEN TO CALL CENTRE, NO JOY, I HAVE BEEN TO VODASHOP, THE CONSULTANT SENDS AND ENQUIRY,AND AFTER 2 DAYS THE ENQUIRY IS CLOSED WITH NO FEEDBACK AND I AM STIL LIABLE FOR ALL CHARGES. I THEN ENQUIRE ABOUT THE OUTCOME BUT NO JOY, THE SYSTEM SHOWS I NEED TO PAY IT, THEY HAV NO RECORD OF MY CONTRACT PACKAGE, EVEN THOUGH I HAVE A HARD COPY OF THE CONTRACT DETAILS. NOW I NEED TO REVISIT THE STORE COZ CUST CARE CNT HELP. THE INCONVIENCE AND COST TO GO UP AND DOWN AND SPEAK TO PEOPLE THAT CNT ASSIST.</p> <p>QUOTATION NUMBER: 1- ********** 68339, I NEED MY ACCOUNT DEBITED AS IM NOT GOIN TO PAY A CENT, AS WELL AS SORTING OIT MY PACKAGE ON YOUR SYSTEM.</p> <p> </p>