1 reviews | Active since May 2016
Incorrect charges for data not used
I have upgraded my contract towards the end of Jul 2017. I went to the Vodacom shop in Somerset Mall on 29 Jul 2017 to set up my new phone and transfer all relevant information at a fee of R300. In August I discovered that data was charged towards my account which was not supposed to. I queried it at the Vodacom shop in Somerset West Main Road and was advised that it was due to a photo back up and they have changed the setting. I received an account due for payment on 30 Sep of R1, 277.70. My account is NEVER more than R300 because I hardly ever use data. My cell is most of the time linked to WIFI. The data amount was R859.84 + VAT = R980.22. I deducted this amount and paid the difference of R297.48. I contacted Vodacom call centre on 16 Oct +/- 15:55 and the technician guided me through the steps to check the settings. He couldn’t assist and transferred me to a different department. I spoke to Dumelak and he advised me that this data was used and I can’t blame them if the phone settings were the reason for the usage because it isn’t Vodacom’s fault. I haven’t touched any settings! My phone was set up by a Vodacom technician at a Vodacom shop and I paid for this service. I’ve checked my account again and my account is again adding up on data that I haven’t used which means I will have the same problem again towards the end of this month. Since my upgrade I was at the Vodacom shop in Somerset Mall twice and once at Main Road Somerset West. I don’t have the time to go back every time to get my phone’s settings fixed due to *********** staff and then receive a bill for data I haven’t used. I am not going to pay for this data and would like Vodacom to sort out this problem at once.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Nico Du Toit
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was provided via email to your vodamail address.
Regards
RO
Best regards,
Good Day Nico Du Toit
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was provided via email to your vodamail address.
Regards
RO
Best regards,
