Incorrect Charges for Cancelled Contract

In May 2025, I contacted Vodacom to cancel my RED Flexi 510 Plan, which was due to end on 22 June 2025. I was advised by the agent to phone back on 2 June 2025 to process the cancellation, which I did. However, the contract was not cancelled as requested. On 24 July 2025, I called again, and Vodacom agent convinced me to retain the number under a new Top-up 85 plan, assuring me that I would only need to pay R85 per month. I agreed and signed the necessary documents to move to the Top-up 85 plan. On the 01-08-2025 statement, I was correctly charged R90 (including VAT) for the new Top-up 85 plan. However, on 01-09-2025 and 01-10-2025, I was again billed for the cancelled RED Flexi 510 Plan, which should not have happened.

This situation is completely unacceptable and unprofessional. I fulfilled all obligations on my side and acted based on Vodacom agents' instructions. The continued billing for a cancelled service is a breach of contract and consumer trust.