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Mandy D
1 reviews | Active since Nov 2012
07 Apr 2023, 18:55
Incorrect charges
I upgraded my contract and took an iPhone that was on special for R699 yet I am being charge R932.15 I have contacted the customer care more than once and asked for this to be corrected and yet upon receiving my statement, I see it still has not been corrected! Please can someone competent correct my account!!!
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Vodacom's replyOfficial
08 Apr 2023, 10:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2023, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mandy D's updateReviewer Update
14 Apr 2023, 12:01Vodacom finally called me and have said they have cancelled everything as requested but I guess I will only see if this is true once the next invoice comes
MD
Mandy D's update14 Apr 2023, 12:01
Reviewer Update
Vodacom finally called me and have said they have cancelled everything as requested but I guess I will only see if this is true once the next invoice comes