Incorrect charges

<p>This month I upgraded my contract. At the same time I moved from a Smart Small package to a Smart Small +. The upgrade comes with a free 5GB worth of data. The monthly charge is supposed to be R419 per month.</p> <p>I went into Vodacom website and checked and my bill so far is over R1000 which is completely incorrect. If I look at the breakdown it seems I have been charged for 2 Smart S+ packages. Then I was charged for the 5GB data which was then reversed but then charged again. I phoned call centre and eventually find out that they supposedly cannot see my bill so far for this month and tell me I am lying and that I must phone back in the new month after the charges have been raised. She tells me no one will be able to see my bill for this month. I find that very hard to believe since I can see it. Why should I have to wait until Vodacom charge me the wrong amount and then struggle to get the money back. Please can my account be fixed.</p>