1 reviews | Active since Oct 2011
INCORRECT CHARGES
Further to my report on the 9th December 2015 on HelloPeter i have had zero feedback from vodacom, however i was charged this morning for the incorrect billing?? i expect a call this morning because to be frank this is outright *****!<br> <br> below is the origional report from the 9th, 3 weeks and no action??? POOR SERVICE!!<br> <br> Good day,<br> <br> i have been a vodacom customer for the better part of 10 years, recently i converted my contract over to pay as you go, until i could decide which phone i would like to proceed with. at this point i was advised that all contract data, mintues and SMS's would fall away. I happily agreed to this.<br> <br> yesterday I however recieved a bill for 3 data bundles (100MB,500MB & 250MB) the 100MB was purchased and used during the month and i am obviously happy to pay. the 500MB was was purchased on the last day of Novemeber the sdame day my contract was suspended, i never used any data from this budle and it was suspended along with my contract. the 250mb bundle that is on my invoice was never bought by me? effectively im being charged for 750MB worth of data that I never got access to?<br> <br>
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
