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Argero M

1 reviews | Active since Mar 2014

07 Mar 2025, 17:18

Incorrect Charge "Purchased Content 2"

I have a Vodacom Contract. There is an Additional Incorrect Charge " Purchased Content 2 " of R 191.18 on my invoice. I never made any purchase and have never bought content of any kind. This needs to be Cancelled with Immediate effect and the Incorrect entry needs to be Removed from my Bill.

0
Replies (4)
Vodacom
Vodacom's reply10 Mar 2025, 08:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Mar 2025, 14:16
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have blocked, credited allcontent services and credited the invoice. Regards Consumer Website Team

Best regards,

AM
Argero M's update12 Mar 2025, 19:36
Reviewer Update
Thank you for the response. 

When I looked in the Vodacom App at my Bill ,
it still shows that incorrect amount of R 191.18

Vodacom
Vodacom's reply13 Mar 2025, 14:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the credit processed will reflect on the April 2025 statement as the current bill has not been finalised yet.
 Regards Consumer Website Team

Best regards,