Incorrect Cellphones

Dear Hello Peter/ Vodacom Customer Service,

I hope this message finds you well. I am writing to formally complain regarding my recent experience with Vodacom's contracts and the phones they deliver.

On 11 June 2024, I placed an order for two iPhone 13's under a new contract. To my disappointment, upon receiving the delivery on 27 June, I discovered that the order was incorrect. Instead of the iPhone 13's I had ordered, the package contained two Samsungs A14's model and a refurbished iPhone 8.

This incorrect delivery is particularly concerning as it marks the second instance of such an error. The first attempt was that the customer cancelled this order which I never initiated. Despite my initial complaint and reassurances from your team that the issue would be rectified, they still delivered the incorrect phones.

I trust that Vodacom values customer satisfaction and understands the inconvenience and frustration caused by receiving incorrect products. As a new customer, I expect that my orders are fulfilled accurately and in accordance with the terms agreed upon during the purchase process.

To resolve this matter promptly, I kindly request the following actions:

Immediate replacement of the incorrect devices with the iPhone 13's as originally ordered. Assurance that such errors will not occur in future orders. Compensation for the inconvenience caused, considering the time and effort spent in addressing this issue. Please acknowledge receipt of this complaint and provide me with a timeline for when I can expect the correct devices to be delivered. I appreciate your prompt attention to this matter and look forward to a swift resolution.

Thank you for your understanding and cooperation.

Sincerely,

Rothwell Campher ***