GJ
Graeme J

1 reviews | Active since Nov 2014

07 Mar 2016, 09:22

Incorrect Cellphone package again!!!

It seems Vodacom no longer cares for its customers. I have been struggling to change my contract over to the correct package now for a year and two months!!! I have been sent back and forth between call centers and the vodacom shop. <br> I finally managed to have Vodacom change my contract from a smart s to a uchoose 500 as I initially signed for at the start of my new contract. I signed another contract for the move to other account. Once again I am still on the old package. I went to Vodacom at Cresta and they now tell me im a 3g or 3d customer and they can no longer help me at Vodacom cresta. <br> It seems the only way to resolve this is for me to cancel my debit orders, seeing as Vodacom is in breach of my signed contract. Perhaps then Ill get the service i deserve!

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 11:04
Official
Hello graemej,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,