NG
Nilenindran G

1 reviews | Active since Jul 2017

10 Jul 2017, 11:34

Incorrect cancellations and billing

<p>I cancelled (or thought) I did my vodacom contracts in March. In June, I realised that I was still being billed for one contract. I enquired and was told it would be sorted. This month my account was debited again. Several calls to vodacom have been pointless since cancellations out you through to accounts who then transfer you back only to the wrong department and after 15min someone cuts you off.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2017, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Jul 2017, 09:18
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,