Incorrect Cancellation of Number - Huge amount now outstanding

Hi Vodacom

Earlier in May I sent two emails to the cancellations department to cancel one of my numbers. No response was received. I eventually went to a Vodacom branch for assistance where they got me into contact via cellphone.

Middle May I tried cancelling one of my numbers where the consultant instead of doing what I asked just constantly tried upselling. I left thinking that the correct number was cancelled.

End of May I received an sms confirmimg the change to prepaid only to discover that the wrong number was cancelled. The consultant cancelled my main number which still has a year left on contract.

I immediately phoned Vodacom trying to rectify the problem. Where another consultant confirmed that she sent though the refersal of the cancellation which would be actioned that day by the admin team. She then continued to also cancel the correct number.

Two days later and I now have a statement that I owe Vodacom R8 000 for the cancellation of my main number still under contract. This needs to be reversed as I don't want to cancel my contract.

How is it so easy to obtain a new contract by a click of a button, but cancelling is the most difficult thing to do for Vodacom. And then even after all that admin the wrong number is cancelled.

Very dissapointed as I've been a loyal customer for many years!