YP
Yolanda P
1 reviews | Active since Feb 2021
07 Oct 2021, 20:44
Incorrect cancellation
Just aa I thought my Billing problem has been sorted, I received an e mail today that said that I requested my fibre line to be cancelled from 1 Nov '21. This is absolutely absurd, as I have a 2year contract that only started Feb '21. I've spoken to Leon at Mall@Reds branch today, I will through all my toys out my cot if they dare cut the fibre line!!! I want to see the proof where I've requested such a cancellation, as it did not happen!! Your guys must catch a wake up call!!!!
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Vodacom's replyOfficial
08 Oct 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team