Incorrect cancellation amount & clueless staff!!!!

So I had to take out a second contract as Vodacom couldn't do an early (1 month) upgrade on my existing contract. So I requested an early cancellation quote which I received.<br> <br> I have 4 months left on my contract & I pay R250 per month for the device instalment. That means I have another R1000 to pay for the device. The R250 is broken down as follows (as per my bills received from Vodacom): R219.30 + R30.70 (VAT) = R250.<br> <br> However, on the cancellation quote, I am being charged VAT on VAT, i.e they want to charge me R140 VAT on the R1000 but the R1000 already includes the VAT?<br> <br> Then when I call the cancellations department, I'm not assisted. I spoke to Sibongile & sorry to say, he needs to go back to training, for product knowledge & also customer service. The call was 23 minutes & roughly 20 of those minutes I was on hold. He then blames his system - how convenient. I know there will always be system issues but to keep a client on hold for that long doesn't reflect well on Vodacom. When he eventually got back to me, I had to explain my situation to him once again. Then he puts the call on mute & keeps quiet. I then hung up.<br> <br> Please listen to the call made at 12:41 from my cell number