LM
Lubabalo M
1 reviews | Active since May 2016
16 Feb 2021, 23:50
INCORRECT BUREAU UPDATES
I have been incorrectly listed as in arrears at credit bureau in Nov, Dec 2019,Jan, Feb, Mar, April, May and June 2020 yet my account has been paid on time. The worst part is that I closed the account in March 2020 but still you listed me as in arrears in April, May and June again. This kind of service is not acceptable because it gives a false reflection on Credit bureau yet the account was paid on time.
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Vodacom's replyOfficial
17 Feb 2021, 07:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2021, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team