SP
Shado P
1 reviews | Active since Aug 2019
04 Aug 2025, 19:23
Incorrect bureau update
I logged a query a week ago regarding the update of my bureau records. I was assured that this would be fixed and my query was closed. To my dismay I did my bureau check today and AGAIN the bureau is updated with an incorrect status
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Aug 2025, 07:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2025, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2025, 12:39Thanks for taking our call Shado.
As discussed, we have submitted an update for July's payment made on your Vodacom Acc.
- please allow 5-7 working days.
Kindly ensure that August's payment is made before end of August.
We hope this has been helpful.
Regards,
Vodacom Consumer Website Team
As discussed, we have submitted an update for July's payment made on your Vodacom Acc.
- please allow 5-7 working days.
Kindly ensure that August's payment is made before end of August.
We hope this has been helpful.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2025, 12:39
Official
Thanks for taking our call Shado.
As discussed, we have submitted an update for July's payment made on your Vodacom Acc.
- please allow 5-7 working days.
Kindly ensure that August's payment is made before end of August.
We hope this has been helpful.
Regards,
Vodacom Consumer Website Team
As discussed, we have submitted an update for July's payment made on your Vodacom Acc.
- please allow 5-7 working days.
Kindly ensure that August's payment is made before end of August.
We hope this has been helpful.
Regards,
Vodacom Consumer Website Team
Best regards,