1 reviews | Active since Jan 2016
Incorrect bundles for the past 7 months.
Upgraded in May 2015 at the Vodacom4U Brooklyn Branch, PTA. Yes, 2015. It's been 7 months now. I understand that the Sim only Smart S contract would give me 400mb, 500SMS and 150 free minutes. So far, I've only been receiving my previous contract bundles 200mb, 300 SMS and 75Free Min. Every beginning of the month I've been going to this store to let them know about the problem I've been experiencing and every time they say they would fix it or get back to me (they never got back to me). I'm such a regular there, everyone should know me by name now. Half way through everything and the back and forth trips, I finally found out that it was a mistake done by the consultant that helped me (human error), instead of filing for a Sim only Smart S contract he filed for a regular Smart S contract (this is not an upgrade at all as it's the same existing contract I had).<br> <br> I've dealt with 2 people (1 was fired and Fred) and the manager of the store (Louis). With everyone's efforts or none at all, I went to the store again today. Only to hear that it's \fixed"on the system. But why am I still not getting the correct bundles if it's been fixed? No response from Vodacom4u FB page or store"""
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Consumer website team
Thank you for making us aware of this matter.
A consultant will make contact with you soon.
We apologise for any inconvenience caused.
Regards
Consumer website team
