ML
Melani L
1 reviews | Active since Jul 2018
01 Jul 2020, 19:40
Incorrect blaclisting and poor service delivery
Terrible. I am a customer of Vodacom for a decade now and I am so dissapointed and frustrated. The service is pathetic and delayed beyond measure!
Someone called in to blacklist my phone, it is unsure if that person got ahold of my personal information or if Vodacom incorrectly blocked my phone. With this being said, Vodacom expected us to do affidavits, fill in docementation and submit to them to unblock the phone. The person or employee who blocked the phone did this in 1 min without any docs but now we have to submit all the official documents to unblock the phone.
We submitted all the documents and guess what, after 3 weeks the phone has not be unblacklisted!
This is pathetic!!!
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Replies (2)
Vodacom's replyOfficial
02 Jul 2020, 07:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Melani L's updateReviewer Update
07 Jul 2020, 15:50Wow, still nothing! Received an sms from Vodacom that the case is closed and that the phone is still blacklisted by the accounts department!! I have never missed any payment! This is absurd! Being a loyal client for 10 years and this is the terrible service I receive! We are in lockdown and need to use the phone! This is now more than a month which we still pay and the phone is still blacklisted! So dissapointed with the lack of service!
ML
Melani L's update07 Jul 2020, 15:50
Reviewer Update
Wow, still nothing! Received an sms from Vodacom that the case is closed and that the phone is still blacklisted by the accounts department!! I have never missed any payment! This is absurd! Being a loyal client for 10 years and this is the terrible service I receive! We are in lockdown and need to use the phone! This is now more than a month which we still pay and the phone is still blacklisted! So dissapointed with the lack of service!