incorrect Billings

incorrect billing for ***<br> <br> Dear Ms Mohale<br> <br> Please note that we have tried to credit the July 2015 Band 6 premium and unable to do so as the option is not avail.<br> <br> I have again contacted Cellsure and they have advised that the credit will only reflect on the August 2015 invoice.<br> <br> Due to the inconvenience caused to you, I have requested a goodwill gesture for you and will give you a 75% discount on your package subscription for July 2015. This amount will be posted to the Vodacom account.<br> <br> Regards<br> <br> Candice Petersen<br> this was the communicate i got from Candice on the 08-Jul-2015. On the same day i asked her what is he discount amount and she never rep****.. now I'm advised that i need to pay for 2 headset where as i only have one headset <br> <br> if nothing is sorted i'm gonna logged a formal complaint with Telecommunications ombudsman .<br> <br> i'm tired of always being unsatisfied with your servises