NQ
Nomakhwezi Qolo-Msuthwana
1 reviews | Active since Aug 2017
15 Nov 2022, 15:41
Incorrect Billing/Poor Service
I wrote three weeks back about the incorrect billing to this day the issue is not resolved instead I received a new statement without any amendment let alone a call from Billing department.
I mentioned Im told I am red customer, valued customer but I actually not valued. There was a case opened and it was closed without any action from Vodacom.
I am really disappointed once again with the service that I have been receiving from Vodacom taking into account the number of years I have invested in the company
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2022, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2022, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2022, 09:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided.
"Dear Customer, With regards to your query with ref number ***. Please note that your billing is correct as you were charged pro rata for the reactivation of the services. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" Regards Consumer Website Team
"Dear Customer, With regards to your query with ref number ***. Please note that your billing is correct as you were charged pro rata for the reactivation of the services. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2022, 09:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided.
"Dear Customer, With regards to your query with ref number ***. Please note that your billing is correct as you were charged pro rata for the reactivation of the services. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" Regards Consumer Website Team
"Dear Customer, With regards to your query with ref number ***. Please note that your billing is correct as you were charged pro rata for the reactivation of the services. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" Regards Consumer Website Team
Best regards,