Incorrect billing,no detailed feedback from Vodacom

Item: Vodacom
Rating: 1
Author: Nelly M

Sent an email regarding a complaint on incorrect billing from Vodacom. I think Vodacom should assign people that actually value customer service to attend to their complaints. I'm sending trails if follow ups but no feedback,the consultant that actually eventually phone me doesn't know what she is doing herself

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 May 2024, 07:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 May 2024, 07:55

Official

Nelly M's updateReviewer Update

30 May 2024, 12:54

Can I be contacted as per the reply.no one from Vodacom has contacted me, that's how they treat their customers

Nelly M's update30 May 2024, 12:54

Reviewer Update

Can I be contacted as per the reply.no one from Vodacom has contacted me, that's how they treat their customers