jG
jade G
1 reviews | Active since Nov 2013
04 Dec 2018, 11:43
Incorrect Billing Vodacom
I contacted your call center last week due to my increasing top up account increasing each month.
I've been told that you suddenly added caller identity to my account and it is for airtime advances. I have topped out my account and don't know how it's possible that you can deduct money for it however I can accept that maybe I am mistaken.
I cannot accept that you suddenly add something to my account that I don't know about such as caller ID on a data contract that I've had for months.
Also after I have the decency to atleast call you have this resolved you however send a stupid sms providing no proper details just that my query is closed and to visit the help website. I mean really!!!!!
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Replies (2)
Vodacom's replyOfficial
04 Dec 2018, 17:18 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 17:18
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Dec 2018, 15:35 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply06 Dec 2018, 15:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team