BW
Bruce W
1 reviews | Active since Jul 2011
31 Aug 2015, 09:45
Incorrect Billing unresolved for 4 weeks...
On 5 August, I purchased a once off 5GB data bundle. It activated 5/6 times - I kept getting sms to say that another data bundle had been activated for several hours after the initial purchase. I only purchased one.<br> I have tried several times to resolve / escalate this matter via Customer service to no avail. ***~4UG0 <br> Not good enough! Will now seriously consider porting at en of current contract. Have been a contract customer for approx. 18 years.
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Vodacom's replyOfficial
31 Aug 2015, 09:54Hello Unkredible,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply31 Aug 2015, 09:54
Official
Hello Unkredible,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,