Incorrect Billing & Unfair Fibre Disconnection

Dear Vodacom,

I’m lodging a complaint regarding the handling of my account and the recent disconnection of my fibre.

Vodacom stopped debiting my account for about five to six months without notifying me. After that, I was told my account was in arrears. I then made a payment arrangement to settle the amount in two parts, and I was assured that my fibre would not be switched off.

Despite keeping to the arrangement, my connectivity has now been suspended. When I queried this, I was told I must pay the remaining balance in full before reconnection — a condition that was never communicated during the arrangement.

This is unfair, especially since the arrears resulted from Vodacom’s failure to debit my account.