Incorrect Billing - Transfer of Deceased Account

Dear Vodacom. I am yet again having to reach out to you on social media as your accounts team Nomuso and Nomsa are totally *********** and unable to assist. I received my first Tax Invoice this morning and the monthly amount billed is incorrect. As mentioned, this is a Transfer of an existing deceased account - all existing terms and conditions would apply. Clint Thompson that did the transfer of the line confirmed that I would be billed according with the original terms and conditions of my late husbands account. My husband was billled R796.04 per month Acc No: QC385822-5 from Feb 2021 on a month to month contract. The transfer was done effective 24.08 but I am billed R861.65 per month - Acc No: I***-7. Please listen to the call recording for where I had to push your agent to even supply a Reference No: SR***