SP
Sean P

1 reviews | Active since Mar 2009

18 Sept 2018, 09:12

Incorrect Billing - Third month in a Row... Don't take contracts with Vodacom

Second complaint in a month.....

I took out 2 new contracts @ R211 per contract. Vodacom keeps billing incorrectly and this is the third month running and they cannot rectify it. Lennon Samduth from escalations opened these contracts, why was the the proper billing not corrected on inception of my 2 new contracts.....

Frustrated with Vodacom.... Each time I am asked to call the call center to rectify the billing errors and each time I need to conference Lennon from Escalations to explain to the accounts people to add the CIB discount on the 2 new lines!!!!

Vodacom do you need a rocket scientist to fix the issue????????

0
Replies (1)
Vodacom
Vodacom's reply18 Sept 2018, 09:22
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team