Incorrect Billing, Terrible Service

Firstly, Vodacoms service is absolutely shocking - I am paying over R1500 a month and am unable to talk on the phone to somebody in my own house because I have no signal - in the middle of Fourways! I literally have to connect to my home fibre and call people on Whatsapp to get a hold of anyone... What a Joke!

Secondly, with the year we have all had with COVID-19, with salary reductions, retrenchment, etc. everyone is looking to reduce spend - there was never any assistance offered from Vodacom and I struggled to make all of my payments up to date.

I decided to have a look at when I could cancel one of my contracts - this would help me reduce some spend and recover financially, and I knew it was coming up as I renewed for 24 months in Dec-2018.

Well, upon contacting Vodacom, I find out that they are trying to charge me an additional 3 months on top of my 24 month contract because I did an "early upgrade" - the operators on the phone talked to me as if I could not do basic math and don't know what 24 months is. They told me they would investigate it and no one has gotten back to me.

To backdate - when I did the upgrade VODACOM CONTACTED ME AND TOLD ME IT WAS DUE. After going ahead and doing the upgrade I was then charged DOUBLE for 3 months. I phoned and complained - and Vodacom told me that I still had to settle the old contract. SO I PAID DOUBLE FOR THREE MONTHS (have the statements reflecting such), AND I MUST NOW PAY AN ADDITONAL THREE MONTHS???? Please use your brains people!!!

I have always stuck with Vodacom through the years because they are supposed to be a large network with the best coverage - but honestly - I am at the end of my tether and their service just sucks, and worst of all, they want to rip their clients off during the worst economic year the world has ever seen - a time when everyone (BUT VODACOM) is coming together and helping each other out.

Vodacom's Reference Number for ongoing complaint: ***