TB
Tarryn B

1 reviews | Active since Jul 2017

11 Jul 2017, 12:59

Incorrect Billing Resulting in Overpayment

<p>On the 13/03 I called Vodacom to cancel the additional 1gig of data that I have on my contract as I had recently upgraded to a better contract and no longer required this additional data.</p> <p>The cost of the 1gig of data is R 218.42 excl. VAT and I have been billed for this additional gig from April up to and including my most recent statement.</p> <p>I expect that the overpayment be refunded immediately and that the 1 gig data be removed off my billing.</p> <p>I have a voice recorded call of my initial cancellation request in March.</p> <p>This is unnaceptable!</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 12:22
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dc