1 reviews | Active since Jul 2017
Incorrect Billing Resulting in Overpayment
<p>On the 13/03 I called Vodacom to cancel the additional 1gig of data that I have on my contract as I had recently upgraded to a better contract and no longer required this additional data.</p> <p>The cost of the 1gig of data is R 218.42 excl. VAT and I have been billed for this additional gig from April up to and including my most recent statement.</p> <p>I expect that the overpayment be refunded immediately and that the 1 gig data be removed off my billing.</p> <p>I have a voice recorded call of my initial cancellation request in March.</p> <p>This is unnaceptable!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dc
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dc
