INCORRECT BILLING POORLY TRAINED STAFF

<p>Called on 12/09 On the line for 51 mintues with consultant in disputes department to log a query about my account and being billed for 2 packages in one month also that i got charged for data usage but never informed of not having data even though i always used to get smses and would purchase data. Then no response to my queries i called upgrades on 20 September at which point consultant says that issue was resolved and i was charged on old package because of paying before month end. I was never informed by the person who did my upgrade yet i am billing billed for it and for data which your negligent company had failed to inform me that i had run low/out OF DATA. Then i requested a call from a manager but to date still no feedback or response to my requests. I will not pay the account until someone calls and resolves this issue. You are quick to disconnect but not quick to resolve peoples issues. You have really poorlyt trained staff.</p>