1 reviews | Active since Feb 2016
INCORRECT BILLING, POOR SERVICE, OVERALL INCOMPETENCE
Vodacom don't even deserve a 1 star rating. There should be the option of NO stars. I have cancelled my service with Vodacom in May of 2020. June = no billing, well done and correct because the service was cancelled, July = no billing, well done again, because service was cancelled, August = back dated billing for July and August debited off my account. WHY????? I call in and question and get told sorry, its their systems mistake ill be refunded. September = billed AGAIN and NO refund yet?
Email a complain, call and follow up and all I get is, sorry, its Vodacom's mistake they will refund me. OCTOBER invoice received, VODACOM IS BILLING ME AGAIN?????????????????
NO REFUND RECEIVED FOR INCORRECT BILLING.
SERVICE IS TERRIBLE!!! Customer care department dont care and they are ***********!! I hold on the phone for hours at a time (at my expense) because their staff are not equipped to deal with problems and nor is their system, apparently! It seems to bill and reinstate services that are cancelled all on its own.
Vodacom is pathetic!!!
Still I have no feedback as to when I will get my money back and STILL no one can give me an answer either as to what is happening.
No-one has bothered to call either!
Well done, I give you a 5star rating for the POOREST CUSTOMER SERVICE!!!
Still I have no feedback as to when I will get my money back and STILL no one can give me an answer either as to what is happening.
No-one has bothered to call either!
Well done, I give you a 5star rating for the POOREST CUSTOMER SERVICE!!!
BUT STILL AN UNAUTHORISED DEBIT ORDER????
VODACOM ARE ******* USING PEOPLES MONEY!!!!
BUT STILL AN UNAUTHORISED DEBIT ORDER????
VODACOM ARE ******* USING PEOPLES MONEY!!!!