Incorrect Billing / Poor Compants Handling

Recently bought a contract phone online and was called back by Ntando Hadebe who advised that there will be no connection fee charged as I bought phone online. <br> Few days after phone was delivered my bank account was deducted more than that was agreed by Ntando Hadebe, guess after the sale they don't care. <br> Called in customer care and was assisted by Fatima Isaacs who kept me holding for over 30 min who sounded like she was bored by the way she sounded not professional at all and still couldn't assist me. <br> When you want your money back they send you from pillar to post and waste your valuable time trying to call them. <br>