KT
Kirshnee T

1 reviews | Active since Oct 2017

03 Oct 2017, 08:59

Incorrect billing - Paying for services not signed up for

I had taken out an open line Vodacom contract in June 2017. My contract monthly amount was supposed to be about R429.00. I am now being debited over R2000.00 per month. I have been purchasing data off my contract which I am fully liable to pay for and I have a total of this amount on my invoice. I am certainly not liable to pay for data that is used for Opera Telkom Services which was automatically added to my bill without my knowledge and consent. I would also like to know why this is not explained at the start of the contract. Cancelling this service does not work either. I expect to receive a full refund for the additional amounts debited in respect of these services for the months of July 2017, August 2017 and September 2017.

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2017, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2017, 11:21
Official

Dear Client

We attempted to call you, however there was no answer.

I responded to you via email in order to provide you with feedback.

Kind regards

RJ

Vodacom Consumer Websit eTeam