1 reviews | Active since Oct 2017
Incorrect billing - Paying for services not signed up for
I had taken out an open line Vodacom contract in June 2017. My contract monthly amount was supposed to be about R429.00. I am now being debited over R2000.00 per month. I have been purchasing data off my contract which I am fully liable to pay for and I have a total of this amount on my invoice. I am certainly not liable to pay for data that is used for Opera Telkom Services which was automatically added to my bill without my knowledge and consent. I would also like to know why this is not explained at the start of the contract. Cancelling this service does not work either. I expect to receive a full refund for the additional amounts debited in respect of these services for the months of July 2017, August 2017 and September 2017.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Client
We attempted to call you, however there was no answer.
I responded to you via email in order to provide you with feedback.
Kind regards
RJ
Vodacom Consumer Websit eTeam
Dear Client
We attempted to call you, however there was no answer.
I responded to you via email in order to provide you with feedback.
Kind regards
RJ
Vodacom Consumer Websit eTeam
