Incorrect billing , overcharging , wrong details.

I am fed up with vodacom at this stage.

In april i was due for an upgrade but when i wanted to go forward with it i was told that my account was in arrears. The arrears amount was R0.00. And because of that i was unable to upgrade.

After many calls i was informed that this was fixed and that i could upgrade. My previous contract end date was in june and i still had to pay for the previous handset up till the ending date.

My old habdset is still going off my account and i have phoned them many times with no luck of sorting it out. Yesterday i was told that it is now sorted out and that i would get a refund for the amount that i paid on the handset that was not supposed to be deducted anymore.

Today i check my current usage and im billed R9466.49 for equipment-balance of contract.

I spoke to a consultant and was told that they are looking into it.